Internet Marketing | Web Marketing | Web Marketing Services | Internet Marketing Services

Our comprehensive Internet Sales & Marketing services ensures that we generate significant revenues for our clients and provide a Return on Investment as fast as possible from the date of commencement of the respective outsource service. We have an expertise in forming different strategies for sales and marketing which include:

Email Marketing

Price watch is a Marketing Platform that allows people to search for computer peripherals (motherboards, processors, motherboard-combo’s, memory, hard drives, cameras, etc), and is updated by various stores with the information available on their individual website on Internet. Here various products are listed category-wise for the ease of the customers and they are listed in the ascending order, according to their price quotes. We manage their price quotes and update them. Thus they are leading sellers in major categories.

Telemarketing Services

Our telesales and telemarketing, outsourcing services target interaction with potential customers, for “prospecting” i.e. either for generating interest in products and services, or to up-sell and cross-sell products to existing customer base or complete the sales process on-line.

For more information about our Mortgage Services please feel free to Contact Us.

Email Support Service | Chat Support Services | Online Support Service

E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services.

FAQ’s

What role does an e-mail support service play in my company? E-mail has now become, a primary means of data transmission and customer relationship management. Owing to this factor, many companies are now outsourcing, their e-mail support services. Low cost, non intrusive and any time-anywhere access, are some of the main advantages, of e-mail based communication. An efficient e-mail response service is crucial for every company, as it contributes to the brand building and growth process of the company.

How will this work?

A knowledge base of frequently asked questions and answers, will be created in collaboration with our clients’ needs and requirements. The knowledge bases are continually updated and improved, based on our agent’s interactions with customers. Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services. The online knowledge base can also be used, in order to provide immediate personalized responses to all the customer queries.

What services can I expect from Outbound Call Center India?

We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues. Our email services are comprehensive and include.

  • Customer Care
  • Technical Support
  • Order Fulfillment Verification
  • Complete Query Resolution

The Technology

We at Outbound Call Center India provide a very reliable and flexible system that responds promptly to the customer queries. Combined activities like direct mailing and call center follow-up together, can more then double your normal response rates. To increase the efficiency levels, these activities should be well focused and should involve timely use of telephone, as a means to lift overall direct mail response. Direct mail campaign is a resource intensive business, if all the essential elements for success are carried out properly. Outbound call centers, execute and follow-up every aspect of your direct mailings, by providing specialized services. The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up can considerably increase quantity and quality of the produced leads.

Internet chat support is ideal for ?

  • 24/7 Service available no more lost sales.
  • Professional Chat Executives hired and trained according to your specifications.
  • Our Chat Executives promptly answering live chat requests on YOUR website.
  • Highly efficient! – one Chat Executive can handle multiple chats at the same time.
  • No foreign accent problems in a typed chat.
  • Ability to proactively initiate chats, push surveys, co-browse, etc.
  • Use the chat transcripts to update and improve your knowledge base.
  • No busy signals or on hold delays for your customers.
  • Customers with dial-up ISP access can stay online while receiving live support.
  • No expensive telecom equipment, toll free numbers, or extra office space.
  • Better customer service means MORE SALES!
  • Provide a reliable source of first hand information of your products and services.
  • Support Resource Management.

Advantages:

  • Online support executives assist customer from any location at any time.

For more information regarding Online Support Services please feel free to Contact Us.

Offshore Medical Transcription | Medical Billing | Medical Coding Service

Medical Transcription is the Largest and Core unit of Outbound Call Center India. It leverages the power of the World Wide Web with cutting-edge Medical Transcription technology to provide unique and transparent, communication solutions. Our Medical Transcription Process involves the art of conversion in dedicated formatted Medical Reports. Report can be printed automatically. Word files are stored permanently for easy future reference. We provide a single point-of-contact for all aspects of Medical Transcription engagements, including system design and integration, software development and post-implementation production support.

Our system provides Tran scripted Data, defined in terms of Patient Name, Physician Name, Date of Visit and other Records of patient in your office computer. There is an easy availability of records as and when required by the clients, as they are permanently stored for future reference. This Documentation is stored safe and can be returned in encrypted mail format, although we have our FTPs which are duly used to store or send the documents.

Our Other Transcriptions Services

  • Medical Transcription
  • Medical Billing
  • Medical Coding
  • Legal Transcription
  • Voice Transcription

      • For more information regarding Medical Transcriptions Services please feel free to Contact Us.

Web Design | Website Designing | Web Development | Website Development

Multimedia brings together a collection of various media such as video, sound, graphics, animation and text to form a custom designed, interactive and graphical program. These programs are used to promote products or services to potential clients and supplementing instructional materials. All content material is distributed via CD-ROM.

Multimedia Services

  • 2D and 3D Animation Services
  • Multimedia and Content Development
  • Web Development Service

At Outbound Call Center India we are passionate in solving our customers problems as soon as they arise. That’s because we realize the importance of time in the current genre and the fast paced growth of diverse industries. Our CRM isn’t just a tool to service customers but it’s a way to see the future. As the world becomes more and more interrelated, our CRM specialists and operations teams are mapping the future of customer needs and finding ways to understand, as to, how to best address these customers.

Web Development Service

Everyone is getting on the net to expand their business opportunities. A website speaks for a company. It is considered to be a gateway to obtain new business avenues for your company and gives the Internet surfers and your customers a lasting impression of the company and its capabilities. To increase efficiency and profitability, and to have a stronger global presence, various companies are outsourcing their campaigns, to Call Centers in order to retain and satisfy their current customers, and to expand new customer base , therefore enhance the worth of their company in the current marketplace.

Designing and developing new web sites

  • Developing intranet sites
  • Modifications to existing sites
  • Creating user interfaces for existing applications
  • Search engine optimization
  • Usability testing
  • Web programming

Benefits of Outsourcing Web Development

  • Reduced time to market for new applications.
  • Accelerated business performance by automating and orchestrating Processes across enterprises.
  • Collaboration with business and trading partners more flexibly and cost-effectively.
  • Improving visibility of current business performance, reducing reliance
  • on historical trends.

For more information regarding Web Development Services please feel free to Contact Us.

Data Management | Data Management Services | Voice Management Services | Voice Management

Document Management Service is increasingly being outsourced to India. The service is benefiting business community worldwide by saving tremendous amount of their time and money.

Data Management Services

Online and Offline Data Processing

  • Data Maintenance
  • Data Conversion
  • Data Enhancement
  • Data Cleanup
  • Data Entry

Output Presentation

  • Posting and charting of tabulated data
  • Insight generation
  • Document submission in various formats, i.e.. Pdf, Html, Xml, Word, PowerPoint

Why is Document Management Service Important ?

Data Management is an important and challenging task in today’s information rich environment. The amount of paper work done by organizations has increased manifolds. The added need to share information with customers, business partners and different setups of the company in numerous locations is proving to be, a daunting task for different companies.

Data Maintenance

Our Database Services provide, secure, optimal management and an increased ratio of database productivity. Our services range from database design and enhancement to installation / upgrades, backup / restoration and performance as well as capacity management. We have a proven track record with database management systems, in multiple systems and environments. We offer, complete spectrum of Data Center Management Services which can help your organization capitalize on business opportunities and result in real improvements in terms of profitability of the business.

Data Conversion

Data conversion can be defined as the translation of data from one format to another. Data stored in an old system is imported into a new database. Data Conversion can range from a simple one for one import to a complex procedure where non-relational data needs to be imported, validated, cleansed, and split up into multiple tables in a new relational database structure.

Data Enhancement

From outside sources, we can append demographics and lifestyle information to create profiles of prescription and/or buying habits of consumers and Physicians.

Data Clean Up

Our programs can detect duplicates or problem records. We run tests against the data looking for problems.

Data Entry

Data Entry is an exact science, where accurate input is essential. Customized data entry screens with proper parameters in place, result in fewer corrections. Quality checks are done on-line and off-line based on pre-determined comparisons and checks.

For more information regarding Document Management Services please feel free to Contact Us.

Financial & Accounting Services

Accounts payable processing is being widely outsourced to reap the benefits of reducing both operational costs as well as capital expenditure. The business also benefits from the increased efficiency levels.

Financial and Accounting Services

  • Accounts Payable Processing
  • Assets / Equipment Ledgers
  • Bank Reconciliation
  • Billings
  • Bookkeeping Services
  • Credit Card Processing
  • Payroll Processing

Various financial services offered by Outbound Call Center India are:

Accounts Payable

The process helps client to track payments originating across different locations and in different currencies. It helps to efficiently settle payment issues with vendors.

Accounts Receivable Management

The process includes managing as well as tracking the client’s receivables in different locations. It also helps to manage the limit of credit extended by the client.

Tax Processing

The process includes keeping proper tax data and auditing it and also maintenance of various documents and forms relating to taxation

Cash Management

The process includes checking the cash flow statement of the company. It also includes checking the liquidity of the company, managing current assets like cash, inventories, bills payable and receivables etc.

Risk Processing

The process includes services like monitoring the risk factor of various investments, looking after the returns and looking after the viability of projects, which the company undertakes. It also includes, making quarterly reports of investments, and sending it to the company.

Claims Processing

The process includes checking of documents supporting the claim, storing online data of claims and their redressal.

For More Information Regarding Financial Services Please feel free to Contact us .